Refund policy



Refund & Return Policy

Customer satisfaction is important to us.

Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

  • The item is damaged
  • The wrong item was delivered
  • The product is defective

To qualify for a return:

  • The item must be unused and in original packaging
  • Proof of purchase is required
  • Product images/videos may be requested

Non-Returnable Items

We do not accept returns for:

  • Used products
  • Items damaged by misuse
  • Clearance or discounted items

Refund Process

Once your return is approved and inspected, refunds will be processed within 7–10 business days.

Shipping charges are non-refundable unless the error was on our side.

For return requests, contact:

sparklepluspk@gmail.com